Question 1

How does Routto ensure driver safety and verification?

Accepted Answer

Routto uses a strict multi-step verification process including ID upload, liveness checks, AI verification, and comprehensive background checks. Every driver is verified before they can provide rides.

Question 2

Is Routto available for both riders and drivers?

Accepted Answer

Yes, Routto is a women-focused ride-hailing platform designed for women riders and female drivers. Women drivers can earn on their own terms while maintaining their safety.

Question 3

What payment methods does Routto accept?

Accepted Answer

Routto accepts various payment methods including wallet top-up, card payments, and cash on arrival. Users can easily manage their wallet balance in the app.

Question 4

How can I track my ride in real-time?

Accepted Answer

Routto provides live GPS tracking for all rides. You can see your driver's location, estimated time of arrival, and share your ride details with trusted contacts for added safety.

Question 5

Is my personal data secure with Routto?

Accepted Answer

Yes, Routto is fully compliant with Nigerian Data Protection Regulation (NDPR) and implements industry-standard encryption and security protocols to protect user data.